Quiz 1


Question 1

All of the following are basic competitive forces discussed in the text except:

Answers:

Rivalry of competitors

Threat of substitutes

Bargaining power of suppliers

Bargaining power of competitors




All of the following are primary business processes, except:

Answers:

Customer relationship management

Targeted marketing

Technology development

Just-in-time warehousing




All the following are competitive strategies except:

Answers:

New entries into the market

Innovation

Cost leadership

Alliances




Business applications of information systems are typically combinations of several types of information systems. This integration is referred to as _______________ systems.

Answers:

information reporting

decision support

cross-functional informational

end user computing


Developing information system solutions to business problems in an organization is the responsibility of _______________.

Answers:

information system specialists

computer programmers

systems analysts

all information system users within the organization




Explicit knowledge deals with:

Answers:

Data, documents, and things written down or stored on computers. P 102

"How-to" knowledge, which resides in workers.

Using data mining techniques to capture external information.

All of the choices are correct.




When a firm develops ways to differentiate their products and services from their competitors', it is pursuing a _______________ strategy.

Answers:

differentiation

alliance

innovation

marketing




Information systems that focus on operational and managerial applications in support of basic business functions, such as accounting or marketing, are known as _______________.

Answers:

functional business systems

strategic information systems

executive information systems

knowledge management systems




In an information system context, which one of the following would be the most applicable description of application software?

Answers:

It controls and supports the operations of a computer

It consists of programs that direct particular processing activities

It consists of operating instructions for people who will use an information system

None of the choices are correct.




Business process reengineering is best defined as:

Answers:

A key technology to reduce customer late payments

A radical redesign of business processes to achieve improvements in cost, quality, speed, or service

A key way to ensure successful improvement in processing

All of the choices are correct.




According to the text, the steps of developing an information system, in their proper order, are:

Answers:

Investigate, analyze, implement, design, maintain

Investigate, design, analyze, implement, maintain

Maintain, implement, design, analyze, investigate

Investigate, analyze, design, implement, maintain




A(n) _______________ strategy is a competitive strategy by which a firm significantly expands its capacity to produce goods and services, expanding and diversifying in the market.

Answers:

alliance

growth

differentiation

innovation




A company that places a strategic focus on customer value recognizes that __________, rather than __________, has become a primary determinant in a customer's perception of value.

Answers:

service, price

price, quality

quality, service

X

quality, price.




What types of resources lead to long-term competitive advantage?

Stratgegic use of information technology

Many companies today can only realize lasting competitive advantage if they be- come knowledge-creating companies or learning organizations. T

Building a Customer-Focused Businesses

Reengineering Business Processes


Our basic IS model shows that an information system consists of five major resources: people, hardware, software, data, and networks. pg. 29


The components of an information system. All information systems use people, hardware, software, data, and network resources to perform input, processing, output, storage, and control activities that transform data resources into information products.




Question 1

__ personal information manager (PIM) __p.147________ software helps end users store, organize, and retrieve information about customers, clients, and prospects. It also helps them schedule and manage appointments, meetings, and tasks, thus enhancing productivity and collaboration.



___word processing _ packages have computerized the creation, editing, and printing of documents by electronically processing text data.



Groupware______ is software used to support and enhance communication, coordination, and collaboration among networked teams and workgroups. It generally includes software tools for electronic communications, electronic conferencing, and cooperative work management.



_______HTML p.201______ is a page description language that creates hypertext or hypermedia documents. The language is an important tool for developing multimedia web pages, websites, and web-based applications.



___Micro Computers____________ are the most important category of computer systems for both business people and individual consumers.



To be considered open-source software, the program must allow distribution in source code as well as in __electronic__________ form.



The central processing unit (CPU) of a computer system is divided into two major subunits: the arithmetic-logic unit and the _____control__________ unit.



scanni

Optical ____scanning___________ devices read text or graphics and then convert them into digital input for your computer.



Microsoft Office and Corel WordPerfect Office are examples of a combination of individual software packages that share a common graphical user interface and are designed for easy transfer of data between applications. Collectively, this software is referred to as a software ____suite___________.



At the simplest level, open source refer to software that is delivered with unrestricted access to its __source code_____________.

https://opensource.com/resources/what-open-source

Browsers are sometimes called the _universal ______________ client. That is, the software component installed on all of the networked computing and communications devices of the clients (users) throughout an enterprise.



A computer is a system, an interrelated combination of components that perform the basic system functions of ______input_________, processing, output, storage, and control.



A _____Network__________ server is a powerful microcomputer that is used to coordinate telecommunications and resource sharing in small local area networks (LANs) and Internet and intranet web sites.



A _flash drive pg 112

____________ drive is a new, innovative form of storage that uses semiconductor memory and transistors that can be programmed to store data for virtually unlimited periods without power.


Quiz 3


A central source of data that have been cleaned, transformed, and cataloged so that they can be used for business analysis, market research, and decision support is called a ___DATAWAREHOUSE____________.


Notes:

A data warehouse stores data that have been extracted from the various operational, external, and other databases of an organization. It is a central source of the data that have been cleaned, transformed, and cataloged so that they can be used by managers and other business professionals for data mining, online analytical processing, and other forms of business analysis, market research, and decision support

pg 207

All the following describe a VPN except: _______________________________


NOTES:

A virtual private network is a secure network that uses the Internet as its main backbone network but relies on network firewalls, encryption, and other security features of its Internet and intranet connections and those of participating organizations.


VPN in which network routers serve as firewalls to screen Internet traffic between two companies.

Using this approach, we can “create” a private network without incurring the high cost of a separate proprietary connection scheme. Let’s look at a real-world example about the use of VPN to secure remote and wireless access to sensitive data.



Applications that use the Internet and Internet-based technologies are typically less expensive to __(DOM)- develop,operate, and maintain_____________ than traditional systems.


Notes: p 242

Substantial cost savings can arise because applications that use the Internet and Internet-based technologies (like intranets and ex-tranets) are typically less expensive to develop, operate, and maintain than traditional systems.

In a(n) ___HIEARCHIAL____________ database structure, all of the relationships among records are one-to-many, because each data element is related to only one element above it.

A group of related records is a data file, or a ___TABLE____________.

The _Application ______________ layer in an OSI model provides communications services for end users.

Metcalfe's law states that: the usefulness, or utility, of a network equals the square of the number of users.


VoIP works by digitizing a voice signal, chopping it into __PACKETS________, and then sending them over a company's computer network or the Internet, much like data or email.


Notes:

Often referred to as voice over IP or VoIP, this ap- proach makes use of a packet-based (or switched) network to carry voice calls, instead of the traditional circuit-switched network. In simpler terms, VoIP allows a person to function as if he or she were directly connected to a regular telephone network even when at home or in a remote office.


In an OSI model, the ____NETWORK___________ layer does the routing and forwarding.


Notes:

The Open Systems Interconnection (OSI) model is a standard description or “reference model” for how messages should be transmitted between any two points in a telecom-munications network.

P 267


Layer 3: The network layer. This layer handles the routing of the data (sending it in the right direction to the right destination on outgoing transmissions and receiving incoming transmissions at the packet level). The network layer does routing and forwarding.

P. 268

The ___ hypermedia ____________ database structure is considered one of the key technologies of a new generation of Web-based applications.

Telecommunications-based business applications can help a company overcome all of the following barriers to business success except:


Notes: pg. 237

Figure 6.4 illustrates how telecommunications-based business applications can help a company overcome geographic, time, cost, and structural barriers to business success.


A communications medium that consists of one or more central wires surrounded by thick insulation is called _COAXIAL______________ cable.


BOTES: P. 257

Coaxial cable consists of a sturdy copper or aluminum wire wrapped with spacers to insulate and protect it. The cable’s cover and insulation minimize interference and dis- tortion of the signals the cable carries.


A(n) ___PROTOCOL____________ is a standard set of rules and procedures for the control of communication in a network.


P. 267

A protocol is a standard set of rules and procedures for the control of communications in a network.